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Global recognition for Netcracker with GLOTEL Awards in AI and MVNO categories

Netcracker has earned global recognition at the GLOTEL Awards, receiving honors for its Best Application of Agentic AI in Telecom and its outstanding MVNO Solution of the Year. This dual win highlights the company’s innovation in integrating artificial intelligence capabilities with telecom operations and its continued excellence in supporting mobile virtual network operators with adaptable solution design. The Best Application of Agentic AI in Telecom recognition acknowledges Netcracker’s success in applying AI techniques to streamline network and service operations while enhancing customer outcomes. The MVNO Solution of the Year award further acknowledges the practical value delivered to telecom operators and partner brands seeking to expand service offerings and scale with flexibility. This award recognition reinforces Netcracker’s role in addressing complex telecom challenges with high impact solutions trusted by operators and partners around the world. View the press release de...
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Turning curiosity into capability with structured learning

Many technology professionals begin with curiosity about how systems work or how they can do more with the tools at their fingertips. That curiosity can be a powerful starting point for deeper learning. This learning page offers a variety of resources that help people move from basic understanding to advanced application of technology solutions, frameworks and best practices. Whether the focus is on network technologies, cloud services, digital transformation or core telecom intelligence, structured learning helps guide that curiosity into purposeful skill building. Individuals can follow guided pathways that align with their interests and job responsibilities, while teams can use shared learning experiences to build stronger collaboration and shared understanding. By investing in knowledge exploration and structured development, professionals become more confident, capable and ready to contribute to strategic outcomes. Learn how to turn curiosity into capability .
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What shifting to cloud platforms means for telecom operations

Telecom operations were once tightly bound to physical infrastructure and manual processes that limited flexibility. The adoption of cloud platforms introduced a different way of operating where infrastructure became more abstract and service components could be composed, scaled and managed with greater ease. This change influenced how teams approached planning and deployment. Rather than treating systems as fixed assets, they began treating them as software managed resources that could be updated, scaled and monitored in real time. For customers this translated into faster changes and more reliable experiences. For internal teams it meant a lower barrier to innovation and a higher degree of control over service lifecycles. Cloud platforms also opened doors to hybrid models where operators could place critical workloads in private environments while leveraging public resources for scalability. This balanced performance, cost and control in a way that better matched business needs. Th...
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Bringing data and services into sync for better decision making

When data lives in many places and systems cannot communicate well with each other, understanding overall performance and making informed decisions becomes difficult. This challenge is familiar to many telecom teams who must balance network performance, customer experience, revenue streams and partner ecosystems. Integration and API management provide a structured way to connect these data sources so that information becomes accessible where it is needed. Instead of manually merging reports or writing fragile custom connectors, a thoughtful integration strategy gives teams consistent access to trusted data. This means leaders can see a unified view of operations, customer care agents can respond with context, and developers can build new digitally enabled services without reinventing the wheel. By turning fragmented data into a cohesive information flow, organizations are better equipped to make timely decisions and adapt to change with confidence. Discover the power of unified dat...
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From raw data to meaningful insight in telecom operations

Telecom networks generate vast amounts of information every second. Usage patterns performance signals service interactions and customer behavior all contribute to a growing pool of data. For many organizations the challenge was never collecting this information but understanding what it revealed. As analytics matured and artificial intelligence was introduced teams began uncovering insights that were previously hidden. Instead of reacting to problems after they occurred operators could recognize early signals and trends. This made it easier to improve service quality allocate resources efficiently and reduce operational strain. Access to clearer insights also improved collaboration across teams. Network planners customer teams and leadership could work from the same understanding of what was happening across the organization. Data became a shared foundation for smarter planning and more confident decisions. Explore how telecom teams use AI and analytics to gain clarity.
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From manual workflows to automatic operations success

Telecom professionals once spent significant time on manual workflows for provisioning, testing, monitoring and patching systems. These tasks were necessary but repetitive and prone to error. Automation changes that story by turning these essential operations into reliable, repeatable processes that execute with minimal human intervention. The blog explains that automation does not remove people from the process — it frees teams from repetitive tasks so they can solve complex challenges and focus on innovation. When systems take care of routine work, teams can dedicate more time to improving customer experience, launching new offerings and exploring new revenue models. By automating both service and network operations, providers can support more complex and dynamic environments with greater stability and resilience. This ultimately enables them to meet evolving customer expectations while reducing cost and operational stress. Learn why automation leads to better outcomes.
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Transforming customer interactions in the digital era

In today’s fast paced digital world customers expect to reach companies seamlessly through multiple channels whether it is chat email social media or voice. Businesses that struggle to unify these experiences often face frustration and lost opportunities. This blog dives into the shift toward omnichannel engagement highlighting why integrating communication channels into a single coherent experience is critical for meeting customer expectations By connecting disparate touchpoints companies can understand customers better respond faster and provide consistent messaging. This approach is not just about technology it is about reshaping customer relationships and creating a culture of responsiveness. The article illustrates how effective omnichannel engagement empowers teams to anticipate needs personalize interactions and strengthen trust ultimately driving satisfaction and loyalty Read more about how omnichannel engagement is shaping customer experiences.
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