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From Connectivity to Revenue Intelligence: How AI Is Transforming Telecom

Telecom operators have been chasing the next big revenue opportunity for a long time. Billions went into 5G and fiber, yet for many operators, turning that investment into real, consistent growth has been harder than expected. That's starting to change, and revenue management is at the heart of it. AI and increasingly, agentic AI is shifting how operators think about monetization. It's no longer just about cutting costs or automating back-office tasks. Operators can now understand what a customer needs in the moment, offer the right plan at the right time, and do it all without manual intervention. The opportunity goes beyond individual customers too. AI is helping operators move faster in wholesale and MVNO markets, get new partners onboarded quickly, and tap into revenue streams that simply weren't accessible before through smarter network APIs and dynamic resource allocation. Of course, none of this happens without the right foundation. Fragmented systems, siloed data, ...
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TM Forum Tokyo Explored the Future of AI, Automation and Telecom Transformation

TM Forum Tokyo brought together industry leaders from Netcracker, NEC, Virgin Media O2 and Rakuten Mobile to discuss the next phase of telecom innovation and AI-driven transformation. The event focused on how telecom operators are leveraging AI, automation and intelligent digital platforms to improve operational efficiency, modernise customer experiences and create new business opportunities. Panel discussions explored key industry topics such as AI-powered operations, digital monetization, customer journey management and the role of automation in supporting scalable telecom services. Speakers also shared perspectives on how operators can build more agile and intelligent business models while adapting to the rapidly evolving digital ecosystem. The discussions highlighted how AI and cloud-native technologies are becoming central to helping telecom providers streamline operations, support innovation and respond more effectively to customer and market demands. Read more about the discu...
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NEC and Netcracker Expand Digital Telecom Capabilities with CSG Integration

NEC and Netcracker are taking a major shift in the telecom digital transformation space with the addition of CSG Systems. The strategic effort brings together AI automation, customer engagement, and cloud-native technologies at a time when service providers are looking for smarter and more flexible ways to improve network and business operations. As more people rely on digital services and faster networks, telecom companies are realizing their existing systems and processes need to become more flexible and efficient. They are under a lot of pressure to simplify how they work, reduce operational complexity, and actually give their customers a better experience. Discover how cloud-native telecom platforms are evolving.
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Netcracker and Swisscom Earn 2026 FutureNet Award for Network Automation Innovation

Swisscom and Netcracker's work on autonomous networks was finally recognized at FutureNet 2026. They have created a system that effectively oversees automation on a big scale.It is assisting businesses in moving away from slow, conventional delivery methods in order to deploy services more rapidly and remove a large portion of the operational workload that usually slows things down. Learn more about how autonomous network operations solutions are shaping the future of telecom infrastructure.
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Netcracker’s Award-Winning AI Innovation Supports the Future of Telecom

Netcracker has been recognized with two Gold Stevie Awards for its Agentic AI Solution, helping telecom operators improve efficiency, automate operations, and deliver better customer experiences through AI-driven innovation. Learn more about Netcracker’s Agentic AI innovation in telecom.
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Beyond the Hype: How Telecoms are Actually Using AI in 2026

Discussions at FutureNet World 2026 focused on how telecom operators are gradually adopting automation, cloud technologies, and smarter network management practices. Sessions also explored OSS/BSS modernization, operational efficiency, and the ongoing challenge of balancing innovation with existing infrastructure and day-to-day operational demands. Read more about the network and operational trends discussed at FutureNet World 2026
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SCTE TechExpo25 Signals a Turning Point for Telecom Transformation

SCTE TechExpo25 brought together key industry themes including network convergence, AI-driven automation, fiber expansion, and the shift to cloud-native architectures. These trends reflect a broader transformation as service providers move away from siloed systems toward more integrated, flexible, and scalable environments. Netcracker highlights how managing increasingly complex, multi-technology networks now requires unified platforms that can support end-to-end operations and faster service innovation. The event also emphasized the growing role of AI in practical use cases such as predictive maintenance, automated troubleshooting, and intelligent resource management. At the same time, evolving technologies like DOCSIS and fiber are creating new opportunities, but also demand modern OSS/BSS systems to support new business models and customer experiences. With additional focus on cloud-native transformation, IoT, and smart city ecosystems, the discussions made it clear that future g...
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