Netcracker Technology

Two prestigious TM Forum awards recognize progress in customer and developer experience, as well as open innovation in edge computing and physical AI. These initiatives highlight the role of open digital architecture, service orchestration, automation, and intelligent edge infrastructure in improving telecom operations and enabling scalable service monetization. Learn more about the TM Forum awards for customer experience and Physical AI innovation.

As telecom operators expand their digital services, traditional billing systems are facing new challenges. Complex pricing structures, connected devices, cloud services and network APIs require more flexible ways to manage usage and revenue. Artificial intelligence can help communication service providers analyze customer behavior, identify usage patterns and improve billing processes. Modern Business Support Systems (BSS) are also becoming important for supporting new business models, managing partner revenue sharing and adapting to changing customer needs. These developments are encouraging telecom operators to look beyond basic billing and explore more intelligent approaches to revenue management. Explore how AI and modern BSS are shaping the future of telecom billing and monetization .

The next wave of telecom innovation is moving beyond smartphones and traditional networks. Physical AI is helping connected machines understand their surroundings, process information, and respond to real-world situations. Faster networks and edge technologies are making these capabilities more practical and accessible. This shift is opening doors to new applications in robotics, smart spaces, mobility, and more. As the technology develops, telecom can become an important foundation for intelligent physical systems. Take a closer look at where Physical AI is heading and how it is shaping the future of telecom.

The Pipeline Innovation Awards recognised work across BSS, cloud technology, managed services and digital innovation. Projects covered areas such as cloud migration, 5G, application development and improvements to business support systems. This work supported communications service providers as they adapted to changing customer and technology needs. The projects also focused on new ways of developing and delivering services. Together, they covered different areas across the communications sector, from improving existing services to adapting to newer technologies. Get the details on the Pipeline Innovation Awards and the projects recognised across four key areas.

A modern platform will help bring network data and operations together for better visibility and accuracy. It will simplify network management and support faster, better-informed decisions. It will also help improve planning and day-to-day network operations as the footprint grows. Better information will support smoother deployment and more efficient network management. The platform will also help streamline fiber deployment as the network continues to expand. Better data quality and efficient operations will support growth across more locations and services. Explore the fiber expansion update.

C Spire has introduced GenAI capabilities to its billing support process, helping customers and service agents get answers to common billing-related questions. The update brings AI into routine support interactions and makes billing information easier to access. The approach also helps reduce routine work for service teams and streamline customer interactions. Find out how AI-powered billing support is helping improve the customer experience .