Netcracker Technology

As telecom operators move toward autonomous networks, digital twins provide a safe environment to test new technologies, train AI models, and optimize network operations before deploying changes in production. Beyond network simulation, digital twins offer valuable insights into business processes, service delivery, and customer experiences, helping operators make informed decisions with greater confidence. Read more about digital twins and the future of telecom operations.

As telecom providers try to respond faster to changing customer expectations, digital twins are becoming a practical way to test service journeys before they go live. Instead of relying on assumptions, operators can use virtual models built on operational and customer data to simulate onboarding flows, pricing changes, service activation, and self-service experiences. This is especially useful in telecom, where even a small change can affect multiple systems, processes, and customer touchpoints at once. Read more about how digital twins are being used in telecom.

This year’s Mobile World Congress is expected to show how quickly AI is becoming embedded in telecom strategy. Agentic AI is one of the major themes at the centre of that conversation, particularly as operators look for ways to improve customer experience, automate more of their operations, and create new sources of value. Across the industry, there is increasing interest in how AI can support real-time decision-making, personalise services, strengthen retention efforts, and help networks operate more intelligently. The direction of the conversation at MWC suggests that telecom’s next phase will be defined by a stronger balance of automation, operational agility, and customer-focused innovation. Learn more about how AI is shaping the telecom industry .

Netcracker played a key role at DTW Ignite 2026, where the telecom industry’s focus clearly shifted from AI experimentation to real-world execution. Through customer-led discussions, industry panels and award-winning innovation, Netcracker highlighted how communications service providers can use AI-native platforms to modernize operations, improve customer experience, unlock new revenue opportunities and move closer to autonomous networks. Its presence at the event reinforced the growing importance of practical, scalable AI strategies in telecom transformation. Read more about Netcracker’s AI vision for telecom .

As the broadband industry continues to evolve, AI, cloud-native technologies, and intelligent automation are helping service providers transform the way they operate and serve customers. Netcracker is showcasing how these innovations can strengthen MVNO business models, modernize network operations, and deliver faster, more personalized broadband experiences. By leveraging software-defined networking, cloud platforms, and AI-driven automation, providers can improve operational efficiency, accelerate service delivery, and respond more effectively to changing customer expectations. These next-generation technologies are enabling broadband providers to build more agile, scalable, and future-ready networks while supporting long-term digital transformation and sustainable business growth. Discover how AI is powering the future of broadband innovation .

Netcracker has received the 2026 AI Excellence Award for its Agentic AI Solution, recognizing its role in helping communications service providers accelerate automation and modernize network operations. Built specifically for the telecom industry, the solution enables operators to streamline complex processes, improve customer experiences, and make faster, data-driven decisions through AI-powered automation. The recognition highlights the growing impact of AI in helping telecom providers improve efficiency, accelerate service delivery, and prepare for the future of autonomous operations. Discover how AI is transforming the future of telecom operations.