Netcracker Technology

Digital transformation projects are sweeping the world. Enterprises in every sector, including telecommunications, are looking for ways to replace both internal and customer-facing analogue processes. Read More  

Netcracker's CRM brings together a complete package for service providers with an offering that includes customer management, partner management, customer channel management, product management, marketing and sales management as well as big data analytics all within a single, unified platform. This provides service providers with a complete view of customer interactions and gives them the ability to personalize services in response to specific behaviors, leading to customer retention and loyalty. Read More  

Netcracker teams, customer executives and industry experts come together to highlight best practices in becoming more agile and leveraging next-gen technologies. Netcracker’s APAC Summit recently kicked off in Kuala Lumpur, Malaysia, with executive presentations from BT, Sri Lanka Telecom and others on topics that include several of the key changes service providers need to make to bring services to market more quickly and reduce operating costs. Read More  

Some companies may need a full-scale network transformation, but others need a gradual approach to digital services, starting with revenue management and operations. We understand that every business is different, which is why we are the strategic partner to help service providers chart a personalized, proactive approach to embracing virtualization. Read More    

Most service providers maintain separate processes and lifecycles for IT and networks, despite the fact that the two are becoming more interdependent as environments become software-based. To date, service providers don’t have an adequate governance model for fostering collaboration between IT and network departments. Read More