Netcracker Technology

CSPs have been using GenAI to improve their businesses, and lay the groundwork for truly intelligent networks that anticipate and prevent issues, create actionable insights and orchestrate entire digital ecosystems with unprecedented sophistication. Communications service providers are evolving from simply testing generative AI to building intelligent networks that can think and act on their own. This shift is powered by agentic AI—systems that not only analyze and predict, but also make decisions and take action with little human input. By blending generative, predictive, and agentic AI, CSPs can move past basic automation and create networks that anticipate issues, resolve them proactively, and seamlessly orchestrate across the entire digital ecosystem. Learn more about how telcos can transform with agentic AI .

Over the past decade, communications service providers (CSPs) have been struggling to adapt to the challenges of the digital economy. To thrive in a competitive market, telcos must rethink how they connect with customers. Traditional loyalty programs often fall short, but by introducing gamification and offering seamless, rewarding experiences through apps, operators can boost engagement, reduce churn, and build long-term loyalty. Beyond customer satisfaction, these strategies also drive higher revenue and efficiency, making them a vital part of digital transformation. Discover how smarter loyalty programs can reshape customer relationships and future-proof telecom businesses .

Telecom operators are embracing the benefits of agentic AI, but must strategically approach its implementation to ensure there is no risk to the systems their customers depend on. The telecommunications industry stands at a critical juncture where the promise of agentic AI meets the reality of operational complexity. As telcos face mounting pressure to innovate rapidly while maintaining unwavering service reliability, the challenge becomes clear: how can operators harness the transformative power of autonomous AI agents without misinforming customers or compromising the mission-critical systems that millions of customers depend on daily?The telecommunications industry stands at a critical juncture where the promise of agentic AI meets the reality of operational complexity. As telcos face mounting pressure to innovate rapidly while maintaining unwavering service reliability, the challenge becomes clear: how can operators harness the transformative power of autonomous AI agents withou...

Netcracker’s Groundbreaking Satellite, MVNO Cloud and Intelligent Operations Automation Solutions Attain Top Honors in Premier Business Excellence Awards Program. Netcracker Technology announced today that it has been honored with three Gold Stevie Awards in the 2025 American Business Awards, the preeminent program recognizing excellence in business across the U.S. Explore more about Netcracker’s award-winning innovations and how they’re shaping the future of digital transformation.