Hyper Automation Comes to Telco Networks

As CSPs undergo transformation, end-to-end automation from sales lead to the network is high on their list of critical functions.

By many accounts, we are halfway along the timeline from “un-automated” to “near-complete” automation in all parts of the telco. Today, much of the activity within telcos is focused on several key areas:

1. Automation of the network
2. Automation of the lead-to-cash cycle for new digital products
3. Improvements in customer and agent experience via automation in the contact center
4. Marketing automation for campaign delivery
5. Automation that will enrich new products and make them attractive to increasingly automated enterprise customers. Read More
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