6 Ways for CSPs to Get into a Customer-Centric Mindset

Communications service providers realize they have a problem with customer satisfaction, and to turn things around they are changing their attitude and taking steps to improve perception.


Customer care, customer experience and customer engagement are just a few of the terms thrown around as the industry collectively searches for ways to unravel the mysteries of what makes customers tick and how to please them, and with good reason. CSPs historically rank near the bottom of surveys examining customer service. Read More



 

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