Boosting Customer Experience with Artificial Intelligence

AI-driven analytics in OSS/BSS enable a wider range of personalization in the customer journey moving forward.


The use of artificial intelligence (AI) in telecom networks and OSS has some obvious potential with automation. Using it in BSS and customer-facing systems makes us immediately think of chatbots and self-service tools. But what else is it capable of? Here, we look at three real-world examples of AI bringing about significant, measurable advances in the way we approach customer experience management. Read More

 


 

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