Shifting to Outcome-Based Procurement

Technology investments for any digital transformation project must be based on a business outcome with both qualitative and quantifiable benefits, not just a basic use case.

Outcome-based projects, as any IT exec will tell you, are much better guided than past projects where systems are built and services designed around their technology reach. Business outcome-based investments allow CSPs to decide what revenue assurance and customer experience mean to them, and select solutions that not only implement those features but are configurable and adjustable for an unknown future. Read More