Interview with José Luis Carrizo from VMO2

José Luis Carrizo, CIO B2B IT at Virgin Media O2, discusses the company's B2B digital transformation journey and its partnership with Netcracker, as well as lessons learned throughout the process.Watch our video 


 

Location: Parking lot, 95 Sawyer Rd, Waltham, MA 02453, USA

Comments

Post a Comment

Popular posts from this blog

How AI Can Help Solve the Digital Transformation Dichotomy

Image
As CSPs continue the drive to transform their businesses with improved customer experience, automation and security, AI and GenAI can help accelerate and smooth the process. AI and GenAI are uniquely positioned to address both sides of the digital transformation dichotomy, helping telecom operators accelerate their modernization efforts while also driving sustainability. Explore how AI and GenAI help CSPs modernize faster and drive sustainability by bridging the digital transformation gap.
Read more

Netcracker Attains the Highest Ranking in GlobalData’s Network Service Orchestration Market Assessment

Analyst Firm Cites Netcracker’s Intent-Based Orchestration and Mature GenAI Capabilities for Leadership Position. Netcracker Technology announced today that it has received the highest ranking in analyst firm GlobalData’s assessment of the network service orchestration market. This is the third time that Netcracker has attained this leadership position, which includes every assessment of the market by GlobalData. Netcracker Intelligent Operations Automation has been recognized for a number of reasons, including full support for microservices, embedded AI, support for a broad range of APIs and standards, the most mature intent-based orchestration capabilities and support for a full ecosystem of partners and preconfigured service templates. To read full post, click here.
Read more

Transform Customer Journeys with Netcracker Intelligent CX

Customer expectations are rising in the telecom industry and operators need modern tools to deliver faster and smarter engagement. Netcracker Intelligent Customer Experience helps providers overcome legacy system limitations by integrating data from CRM billing OSS BSS networks and partner platforms. This creates a unified customer view that enables accurate profiling advanced segmentation proactive support and real time personalization. Using automation and AI operators can predict exactly what customers want and deliver tailored offers recommendations alerts and support interactions across all touchpoints. The platform empowers telecom businesses to adapt quickly using low code configuration journey designers intelligent agents and pre built process templates. Whether serving consumers enterprises or partner ecosystems Netcracker enables consistent service quality faster decision making and higher customer retention. This makes it a powerful engine for improving satisfaction boosting...
Read more