Globe Telecom Partners With Netcracker for OSS Transformation Services to Improve Operational Excellence and Deliver a Seamless Digital Customer Experience

Leading Operator in the Philippines Benefits From Improved Fulfillment, Greater Business Efficiency and Ability to Scale Across Lines of Business. Netcracker Technology announced today that Globe Telecom, the leading telecom operator in the Philippines and regional associate of the Singtel Group, will expand its partnership with Netcracker for Service and Network Automation to achieve a higher level of operational efficiency, enabling Globe to better serve its customers with improved network performance and seamless digital experiences. Netcracker will provide various services covering support for mission-critical processes such as order fulfillment, fallout management, service quality, proactive monitoring and performance management to accelerate Globe’s business objectives, including growing its broadband business. The operator will continue to benefit from faster issue resolution and improved order processing time. Read the full article to learn more about Globe Telecom’s OSS transformation journey with Netcracker.

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