TM Forum Tokyo Explored the Future of AI, Automation and Telecom Transformation

TM Forum Tokyo brought together industry leaders from Netcracker, NEC, Virgin Media O2 and Rakuten Mobile to discuss the next phase of telecom innovation and AI-driven transformation. The event focused on how telecom operators are leveraging AI, automation and intelligent digital platforms to improve operational efficiency, modernise customer experiences and create new business opportunities. Panel discussions explored key industry topics such as AI-powered operations, digital monetization, customer journey management and the role of automation in supporting scalable telecom services. Speakers also shared perspectives on how operators can build more agile and intelligent business models while adapting to the rapidly evolving digital ecosystem. The discussions highlighted how AI and cloud-native technologies are becoming central to helping telecom providers streamline operations, support innovation and respond more effectively to customer and market demands. Read more about the discussions shaping the future of AI-driven telecom transformation.

Comments

Post a Comment

Popular posts from this blog

Netcracker Receives AI Excellence Award for Customer Experience and Digital Transformation

Netcracker’s AI and GenAI Solutions Recognized by Business Intelligence Group for Connecting the Power of AI With Telco Data to Deliver Exceptional Value. Netcracker Technology announced today that it has received the 2025 Artificial Intelligence Excellence Award in the Telecommunications category from Business Intelligence Group. The awards program celebrates innovators who are working to solve current problems and challenges by leveraging this powerful and evolving technology. Netcracker AI & Data Analytics is designed to help operators make better data-driven decisions, deliver superior experiences and improve productivity. Netcracker also provides a number of out-of-the-box scenarios that customers can immediately put into practice, further streamlining the transformation process. For more details, click here.
Read more

Understanding Digital Twins: Telco Innovation Meets Operational Efficiency

Telecommunications operators face a dual challenge: keep operations stable and simple while launching new services and experiences rapidly. Netcracker’s recent article provides a roadmap using digital twin technology. Operators can mirror their physical and logical networks, simulate services, anticipate failures and optimise outcomes; all before deploying into live environments. This capability is a game-changer for turning operational complexity into an innovation engine. Learn more by reading the full article on Netcracker’s blog.
Read more

Globe Telecom Partners With Netcracker for OSS Transformation Services to Improve Operational Excellence and Deliver a Seamless Digital Customer Experience

Leading Operator in the Philippines Benefits From Improved Fulfillment, Greater Business Efficiency and Ability to Scale Across Lines of Business. Netcracker Technology announced today that Globe Telecom, the leading telecom operator in the Philippines and regional associate of the Singtel Group, will expand its partnership with Netcracker for Service and Network Automation to achieve a higher level of operational efficiency, enabling Globe to better serve its customers with improved network performance and seamless digital experiences. Netcracker will provide various services covering support for mission-critical processes such as order fulfillment, fallout management, service quality, proactive monitoring and performance management to accelerate Globe’s business objectives, including growing its broadband business. The operator will continue to benefit from faster issue resolution and improved order processing time. Read the full article to learn more about Globe Telecom’s OSS tra...
Read more