Why Digital Twins Are Becoming More Useful in Telecom Service Design

As telecom providers try to respond faster to changing customer expectations, digital twins are becoming a practical way to test service journeys before they go live. Instead of relying on assumptions, operators can use virtual models built on operational and customer data to simulate onboarding flows, pricing changes, service activation, and self-service experiences. This is especially useful in telecom, where even a small change can affect multiple systems, processes, and customer touchpoints at once. Read more about how digital twins are being used in telecom.

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