Netcracker Technology

Alaskan communications provider GCI teams up with Netcracker to keep customers connected during uncertain times. COVID-19 has added a layer of uncertainty to how individuals and businesses act on a day-to-day basis, but one thing they have relied on the past few months is not losing their critical communications services. A recent blog by GCI, an Alaskan-based communications provider, discusses what they are doing to ensure their customers remain connected during these trying times and how their partnership with Netcracker enables them to fulfill their commitment to their customers. GCI, which joined other U.S. providers in signing the FCC’s Keep Americans Connected pledge, has promised it will not terminate services for customers, will waive late fees and will offer free upgrades and services for those affected by the pandemic. Read More

A strong partner ecosystem, cloud-native infrastructure and telco-centric security will help CSPs focus on their core business while creating new market opportunities. Communications Service Providers (CSPs) want to prioritize running their business, including creating and launching new revenue-generating services and providing an unmatched customer experience. This is according to a recent report by ACG Research that looks at the critical components required by digital operations for CSP customers, employees and partners. Read More

CSPs and their trusted partners must come together to protect sensitive network and customer data. The telecommunications industry is not immune from the security breaches that make the news on a regular basis. Multiple databases and repositories store sensitive customer and network data, and while that information is critical to operators for generating tailored services and crafting a better customer experience, it’s also highly coveted by more nefarious entities. Read more

As CSPs undergo transformation, end-to-end automation from sales lead to the network is high on their list of critical functions. By many accounts, we are halfway along the timeline from “un-automated” to “near-complete” automation in all parts of the telco. Today, much of the activity within telcos is focused on several key areas: Automation of the network Automation of the lead-to-cash cycle for new digital products Improvements in customer and agent experience via automation in the contact center Marketing automation for campaign delivery Automation that will enrich new products and make them attractive to increasingly automated enterprise customers. Read More

A next-generation BSS/OSS, including cloud support, automated partner onboarding and end-to-end service lifecycle management will be critical for a diversified business. Telcos that want to diversify their business strategy towards digital services will face dramatically different value chains than in their traditional business. The partner ecosystems involved are more complex and have many more dynamic elements than anything CSPs have participated in previously. This presents a struggle for the software architectures currently in place to perform service delivery, revenue management and even the ordering and fulfillment of services. In addition, many digital service markets are still in their early stages, and there is no guarantee that current value chains will look the same in a year’s time. Read More