Netcracker Technology

An automated lead-to-cash strategy will eliminate the complexity of the sales assurance process. The lead-to-order process is an element of the business support lifecycle that seldom makes headlines, but with the increasing focus on B2B markets, it is a hotspot of interest for cable MSOs that still manage their lead-to-order process manually.  The partner system to Configure Price Quote (CPQ) is a centralized product and service catalog, which has undergone a conceptual update in recent years under the pressure of digital transformation. The combination of the CPQ and catalog is now transforming the sales process and empowering the omnichannel concepts at work in digital storefronts and customer care. Read More  

Here are the second five of 10 real-time convergent charging capabilities that may be key components of any go-forward revenue management plan. We addressed five elements of an evolution to a revenue management architecture that has real time convergent charging (RTCC) as its primary component, rather than as a forward-looking complement to core, offline BSS. Part 1 focused on capabilities that are most likely to be relevant in the near term. These next five elements could be near term priorities for a CSP, but also may be more forward-looking in terms of the overall evolutionary process for RTCC-centric architecture. Read More  

With a mission to equip businesses, residents and the government with the latest technologies, Zain KSA and Netcracker work hand-in-hand to provide customers with a differentiated experience. Zain KSA was the first operator in Saudi Arabia to launch 5G, which reaches almost three-fourths of the population of the country. To realize its vision of a hyper-connected 5G world, Zain KSA initiated a multi-pronged approach that included a large digital transformation project to turn its legacy BSS into a unified and 5G-ready digital ecosystem. Read More    

Hear how Netcracker can solve this issue with an integrated multivendor approach that enables seamless service orchestration. At MEF19 in Los Angeles, one of the key highlights from the majority of the conference speakers was the initial success of SD-WAN services as a new market offering for customers. With price points well below that of traditional MPLS, the interest in creating similar levels of connectivity using virtual services was a no-brainer. Read More    

AI-driven analytics in OSS/BSS enable a wider range of personalization in the customer journey moving forward. The use of artificial intelligence (AI) in telecom networks and OSS has some obvious potential with automation. Using it in BSS and customer-facing systems makes us immediately think of chatbots and self-service tools. But what else is it capable of? Here, we look at three real-world examples of AI bringing about significant, measurable advances in the way we approach customer experience management. Read More