Netcracker Technology

Netcracker GenAI Telco Solution Recognized for Its Ability to Securely Harness Sensitive Telco Data and Commercially Deploy Meaningful Use Cases Netcracker Technology announced today that it has received the 2024 Network X Award for Outstanding Network AI Solution from Informa Tech. GenAI has the potential to transform telecom by automating processes and analyzing data more efficiently than ever before. However, this valuable telco data is incredibly sensitive and rapidly changing. As telcos continue their digital transformations and become techcos, they need a way to ensure customer data remains accurate and protected when used with GenAI large language models. Netcracker GenAI Telco Solution is designed to safely deliver telco data and knowledge to any GenAI model, which allows CSPs to transform customer interactions and greatly increase business productivity. Netcracker’s commercially deployed solution and use cases are already helping CSPs to revolutionize customer experience a...

In this interview with Telecom Review, Ari Banerjee, SVP of Strategy, shares Netcracker's focus on privacy and security for customers, its commitment to sustainability and the role of AI and GenAI in digital transformation. To watch interview video click here .

As technology continues to evolve, CSPs can keep up with new demands by ensuring they are using a modern and agile BSS. The telecom industry is facing evolving requirements to accommodate new and enhanced technology, such as 5G and IoT. With their existing BSS, many telcos are unable to keep up with the pace and scale of new product launches. By upgrading their existing systems to be more modern and agile, CSPs can ensure they are prepared for future opportunities as they transition from telcos to techcos. Netcracker’s portfolio of cloud-native solutions is designed to provide the support and features needed to ensure a smooth transition from telco to techco, so CSPs can stay on top of industry changes and seize new opportunities. Click here to read more.

In saturated markets where customer acquisition costs are high and customer loyalty is low, providing easy access to service, network assurance and reliable performance are key ways to improve customer satisfaction. Easy Access to Service GenAI with large language models (LLMs) can be a game changer for customer interactions, allowing AI agents to handle a huge proportion of incoming customer tasks and requests, as well as AI assistants to help customer service representatives. Implementing this functionality can improve productivity by reducing call duration, handling time and case volume. Click here to read more!

Netcracker Technology announced today its participation in GITEX Global 2024, one of the largest technology events in the world, from October 14–18 in Dubai. As part of the event’s World Future Economy Digital Leaders’ Summit, Netcracker’s Chairman and CEO, Andrew Feinberg, will deliver a keynote focusing on how industries can leverage AI and GenAI to benefit society on Thursday, October 17. Netcracker will exhibit in Hall 21, Stand A20 and will showcase its industry-leading, award-winning solutions, including GenAI Telco Solution and Digital Satellite Solution, which help operators navigate today’s complex digital world, transform into self-sufficient techcos, create new opportunities for network monetization and utilize AI and intelligent automation to enable new technologies. Click here to read more!

Monika Gullin, CTO of Nuuday, discusses the positive business impacts the company has seen throughout its digital transformation, as well as Nuuday's continued partnership with Netcracker. Click here to watch video!

Netcracker Technology announced today that Cyta, the leading telecommunications provider in Cyprus, has chosen Netcracker to deliver a full-stack IT deployment as part of a large-scale digital transformation. Cyta, which provides a wide range of services to residential and business customers, has built an island-wide 5G network and made a significant investment in fiber, necessitating the upgrade from a legacy IT infrastructure to a modern BSS/OSS platform in order to monetize its network and deliver exceptional experiences. Netcracker Digital BSS and Digital OSS , part of the flagship Netcracker Digital Platform, form the foundation of an overarching transformation that will help Cyta shift away from an inefficient system that was inadequate for a next-generation network. The program will bring significant results to the consumer and business segments, including improved internal efficiencies, faster time to market and an enhanced customer experience. Click Here to read mor...